Reconnect your mailbox

Mailboxes will sometimes get disconnected from SigParser. 

Mailboxes can get disconnected when:

• Your admin changes security settings
• Your Google or Microsoft 365 password changes
• It has been more than 90 days since SigParser last checked your mailbox.

SigParser will send you 5 emails over 2 weeks to let you know we can't connect. But these emails can be easy to miss if you are busy. 

To reconnect your mailbox do the following:

• Log in to SigParser
• Click on the Mailboxes link in the top blue bar
• Find your mailbox in the list of mailboxes and click the name
• Click the Reconnect button
• Sign in to your email account to reconnect to SigParser

Once reconnected scroll to the bottom of the mailbox details page. You should see a job running fetching the latest emails.